ArticlesVAX has a dedicated Support Center where customers can find spare parts and accessories. But this article will go beyond that. We will dive into the bigger picture.
VAX computers are years or even decades old and cause serious threats for businesses that are relying on them. But the OpenVMS OS running on them is still important to execute business-critical tasks. Enterprises must keep their legacy applications running while modernizing their infrastructure. Decision makers need VAX Customer Services to modernize their legacy environment without disrupting their business.
If you have VAX computers, the hardware is aging and prone to failure. Replacement parts are harder to come by, and in-house knowledge is disappearing as legacy hardware specialists are retiring in large. All these operational and maintenance challenges are making modernization an obvious decision.
While decision makers may come across several services and strategies, what you actually need is to evaluate the risks, costs and long-term benefits.
Under this type of VAX customer service, a new application is being developed from scratch while keeping the functionality and business logic. For business owners, this approach enables them to leverage modern development frameworks.
It involves restructuring the application by tweaking their codes and database. This might include implementing microservices, containerization, or modular architectures.
Integrating the existing applications with newer technology or services is another option that you can use. A popular example of this is leveraging API for the existing application.
Simply put, lift and shift is the other name of hardware emulation. Under this approach, the existing applications stay operational as usual while the underlying hardware is removed. Thus, the process seems so smooth that the end user can’t even notice that the hardware is replaced with a modern architecture. This way, VAX users can run their mission-critical OpenVMS applications without the need for VAX hardware. They can enjoy a new platform – either on-premises (x86-based platform) or on-cloud. One of the most popular emulation software of this kind is Charon-VAX that replaces VAX servers and extends the life of the legacy OS.
Choosing the best VAX VMS System Service is not easy. What separates lift and shift from the rest is that it is cost-effective. It also requires less money and comes with minimum risk. There is no need to retrain the users, meaning it doesn’t hamper business continuity.
Like any other service, reliability is a key factor when choosing VAX customer services as it is quite crucial for business continuity. But how can you truly rely on VAX customer service? Here are the key factors to consider before you gauge the reliability of the service provider:
A company’s track record is the most telling factor of how reliable the service is. When evaluating VAX customer service, you must look at the evidence they present regarding their past performance.
The more a VAX service provider has been in the industry, the deeper technical expertise it has acquired through solving industry-specific problems. Also, it suggests they have had a steady stream of clients over the years. For instance, with 7000+ deployments across 70+ countries, Stromasys has been in the industry for over 25 years, which is a testament to its proven expertise.
Lastly, shout-outs, partnerships, certifications held by a VAX service provider can further reinforce their reliability and credibility. A relevant example can be Stromasys which is regarded as the leader in “processor emulation” and “Cool Vendor” by the Gartner Group.
While VAX hardware is aging, the importance of OpenVMS OS can’t be neglected. Charon-VAX offers a lifeline to businesses that rely on legacy VAX hardware to run their OpenVMS applications.
Charon-VAX is an advanced hardware emulation software that creates a virtual replica of the old VAX hardware on a modern x86-based environment or in cloud. This emulation is so precise that the OpenVMS OS and applications believe they are still running on the original VAX hardware, ensuring complete compatibility.
One of the most significant benefits of Charon-VAX is its ability to migrate your legacy workloads with minimal to no downtime. It eliminates the need for hard-to-find VAX replacement parts and support engineers. By paying much less, you can enjoy the reliability and efficiency of modern hardware platforms or cloud.
Stromasys has a long history in helping enterprises phase out their failing VAX hardware and prolonging the lifecycle of their business applications. Install Charon-VAX to support your business operations well into the future.
1. What are the most important things to keep in mind while reaching out to VAX customer service?
VAX customer service offers several ways to assist users. Remember, before you contact them, have your model number, serial number and other necessary details ready on hand. This will help you clearly share your concern with them.
2. How do I contact Vax customer service?
You can fill out the contact form from the VAX’s website and submit your inquiries. Once the form submission is done, a support case number will be generated, and an automated email will be sent with the case number and details of your original request.
3. Can users connect with VAX customer services on social media?
Yes, you can reach out to VAX’s customer service team on Facebook.
4. How to connect with VAX customer services over phone?
To talk to the VAX customer service representatives, simply call the below-mentioned numbers:
5. Who is the manufacturer of VAX?
VAX is a series of computers developed by DEC (Digital Equipment Corporation).
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